(Financial Conduct Authority)
Last updated: 13/01/2018
You have certain rights when you make credit transfers or pay direct debits in euros to an account in a Single European Payments Area (SEPA) country. Payment service providers (eg your bank) need to meet certain requirements.
SEPA countries include the EU and European Economic Area (EEA) Member States and some non-EEA jurisdictions such as Switzerland. See the full list of SEPA countries(link is external).
When you make a payment in euros, you do not need to provide the Business Identifier Code (BIC) of the person or business you are paying. Your provider will only ask you for their International Bank Account Number (IBAN). Similarly, anyone wishing to pay you in euros will only need your IBAN.
You can tell your provider how they should deal with payment requests in euros from specific billers. So, for example, you can block direct debits from certain (or all) billers, or ask your provider to only accept direct debits from certain billers. You can also set maximum payment amounts, and specify acceptable payment intervals.
If your direct debit mandate does not give you the right to a refund, you can instruct your provider to check whether the amount and timing of each incoming direct debit transaction is the same as you originally agreed.
The person or company billing you cannot specify that you can only pay them from an account located in a specific Member State. For example, a utility company in another SEPA country will not be able to insist that you pay them by direct debit from a bank account based in their country, as opposed to a UK bank account.
Your payment service provider should be complying with a range of existing obligations regarding payments in euros – eg, they have to charge you the same for a cross‐border euro payment within SEPA as they would for a national payment in euros.
However, this doesn’t mean that all banks have to charge the same for payments in euro, or that your bank has to offer payments in euro on the same terms as it would payments in sterling. Nor does it mean there is a limit to the fees firms can charge for such payments.
If your payment service provider offers the SEPA Schemes, it should be able to provide more information.
See the European Payments Council website for a full list of these providers in the UK and abroad(link is external).
Your options when things go wrong
The Financial Ombudsman Service(link is external) is the UK’s designated out-of-court redress body for SEPA-related complaints and for payments-related complaints in general. On the ombudsman service’s website you can:
- submit a complaint(link is external)
- check your eligibility(link is external)
- find contact details for any queries(link is external)
Reporting to the FCA
If you believe that a business we regulate is not fulfilling its obligations under the SEPA regulation, you should consider reporting this to us, along with details of the relevant incident(s). You can email your report to us at email@example.com
If you are dealing with payment service providers (including branches of UK banks) based in another SEPA country, you will need to report your concerns to the competent authority in that country and refer any complaints to the appropriate body there.
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